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Oct 26, 2026 · heidihealth.com

A Dietitian Doubled His Daily Caseload with an AI Scribe: Justin Aniello

Justin Aniello is an accredited practising dietitian in Canberra, Australia, who works as a sole trader and in multidisciplinary clinics. Admin used to outweigh his time with clients. With an AI medical scribe, his daily paperwork fell from up to two hours to about 15 to 20 minutes, and he went from seeing four or five clients a day to 10 to 12. Here is what he hands to AI, and what stays with him.

Dietitians are paid for the time they spend with clients. The notes, letters to doctors and summaries that follow each appointment are not paid, but they are required. For a dietitian working on their own, that paperwork decides how many people they can see in a day.

Justin Aniello used an AI medical scribe to change that equation. His daily admin shrank to a fraction of what it was, and the number of clients he sees each day more than doubled.

This article is for dietitians and other clinicians, and for anyone in a caring profession who is thinking about working for themselves. We look at how he uses AI, and then, in a separate section, at what his clinical judgment still has to do.

Who he is

Justin Aniello is an Accredited Practising Dietitian accredited with Dietitians Australia. He works across endocrinology, chronic disease management, aged care and community clinics. According to Heidi, the AI medical scribe company he uses, he works both as a sole trader and in multidisciplinary clinics. He is listed on the team of Renovo Health Canberra.

The problem

Before using an AI scribe, his admin time far outweighed his time with clients, even with a modest caseload. Notes and letters to clients' general practitioners limited how far his practice could grow.

How he uses AI

According to Heidi's customer story, published in December 2025:

  • Notes, letters and summaries. He uses Heidi to create clinical notes, letters to general practitioners and patient summaries.
  • Accurate recall. It supports accurate recall of diet histories, protocols and counselling conversations.
  • His own templates. He has customised dietitian-specific templates for different client types, tailored to specific conditions. For a client with gestational diabetes, for example, the template includes fasting blood sugars and blood sugars throughout the day.
  • Material for clients. He uses Heidi to generate layperson summaries, education handouts and recipe instructions. One of his favourite features, "Ask Heidi", produces digestible nutrition summaries, meal instructions and patient-friendly plans.
  • A recommendation from a peer. He first heard about the tool from a physiotherapist who was using it in their own practice.

What it changed

According to Heidi:

  • Admin time. His daily admin fell from up to two hours to about 15 to 20 minutes, even with a full client load. In his words, some days have ended with only 15 minutes of admin after 10 clients.
  • Caseload. He went from seeing four or five clients a day to 10 to 12.
  • Time saved. In his words, he is saving 10 hours a week.
  • Time for classes. The time he gained went into group education sessions and strength classes as part of his care.

What clinical experience gave him that AI could not

This section is our analysis, not a claim made by Aniello.

  • Knowing what belongs in a note. The AI captures the conversation; the dietitian decides what matters clinically and checks the record before it is final.
  • Building templates from expertise. A template for gestational diabetes reflects what a specialist knows to ask and record. The tool follows a structure that he designed.
  • Knowing the audience. A letter to a doctor and a summary for a client need different words. He uses AI to produce both, but knows who will read which.
  • Using the time for care. He put the hours he gained into more clients and group classes, which only a clinician can run.

What you can copy

These are our suggestions, drawn from his story. They are not clinical, legal or compliance advice.

  1. Start with the writing that follows every appointment. Notes and letters are repetitive and easy to check.
  2. Build templates for the conditions you see most. A general tool improves when you give it your structure.
  3. Turn one record into several documents. The same consultation can produce a clinical note, a letter to a doctor and a summary for the client.
  4. Review before you sign. You remain responsible for the record. Read what the AI drafts.
  5. Check how client data is handled. Health information is sensitive; confirm the tool meets the privacy rules where you practise.
  6. Decide what the time is for. More clients, group programs or finishing work on time are all valid answers.

Notes on the sources

The facts about his work with AI come from a customer story published by Heidi, the AI medical scribe company he uses, so it is written to promote the product. The time savings and caseload figures are as reported in that story. The description of his accreditation and location comes from the Renovo Health Canberra team page. According to Heidi, he works both as a sole trader and in multidisciplinary clinics; we found no mention of staff working for him.

Sources

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